Frequently Asked Questions

1. What does "Any Title Here" mean?
2. Do the shirts run true to size?
3. Can I have the names on my shirt in a certain order or with certain colors?
4. How long will it take to get my order?
5. Can I ship my order Internationally?
6. I just placed my order and I have to change something. What do I do?
7. There's a problem with an order I received. What do I do?
8. Can I add names to a shirt that I already have?
9. What if I have only one child or grandchild?
10. How can I contact you?
11. How do I find my saved cart?

Answers...

1. What does "Any Title Here" mean?

   "Any Title Here" means exactly that!  Wherever you see a product with a title on it such as Grandma or Grandpa or Mom or Dad, you can change the title to almost anything you like!  Maybe you call your Grandma, Mamaw, or maybe you'd like the item to say Aunt Sally.  In almost every case, the title does not have to be as pictured, simply let us know what title you would like! There are a few products that do not offer this, and they are very clearly marked.
   

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2. Do the shirts run true to size?

   We use American brand name adult T-Shirts and Sweatshirts in Unisex sizes.  The shirts are 50/50 Cotton/Polyester and run very true to size with very little shrinkage.  You can see our size chart by clicking here:  Size Chart
   

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3. Can I have the names on my shirt in a certain order or with certain colors?

   The names on our shirts are arranged randomly and are given random colors unless otherwise specified in the item description.
   

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4. How long will it take to get my order?

   With standard shipping, most orders are delivered in 4 to 6 business days.
   Rush orders are delivered in 3 to 4 business days.
   Express orders are delivered in 2 to 3 business days.
   

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5. Can I ship my order Internationally?

   We ship to the United States and Canada only. If ordering for another country, you may wish to ship the item to someone in the USA who will then forward the item for you. Shipments to Canada may be subject to Taxes, Tariffs and Duties and the recipient is responsible for all of these charges.

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6. I just placed my order and I have to change something. What do I do?

   Your order enters our production facility right after it is placed, so that we can provide you with very fast service. For this reason, changes to orders are not permitted. We encourage you to take a few extra moments to review your order before submitting it, to check your spelling and to make sure you haven't left anyone out. If you've made a mistake and need to re-order, we'll be happy to offer you a generous 50% discount to do so.

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7. There's a problem with an order I received. What do I do?

   Items that are free from defects and done as ordered and as described on our website are not returnable.  You MUST call toll-free 866-443-8748 to arrange for a return or replacement. Unauthorized returns will not be accepted.
   
   If the item is not 100% free from defects, you may return it in new condition and in its original packaging for a prompt credit, exchange or full refund. We do not pay for you to ship the item back to us. All returns or exchanges must be made within 90 days of receipt.

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8. Can I add names to a shirt that I already have?

   We're not able to add names to an existing shirt, however, if you've purchased a shirt from us and want to add names, we'll be happy to make another shirt for you at half price.  Doing so will allow you to keep the original shirt, and to not spend any time, trouble or money to ship it back to us.  Simply call Toll-Free 1-866-443-8748 to arrange for a 1/2 price shirt.
   

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9. What if I have only one child or grandchild?

   Don't worry, we automatically change the design. For example: "Grandma's Heavenly Blessings" is changed to: "Grandma's Heavenly Blessing"

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10. How can I contact you?

    Click on the Contact Us link in the Customer Service menu.

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11. How do I find my saved cart?

    From any page:
    1) Click on Sign In on the upper left hand corner of the page.
    2) Sign in.
    3) Click on the Shopping Cart in the upper right hand corner of the page.
    

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